At Starlight Ceiling, we are committed to protecting your privacy and ensuring that your personal information is collected, used and stored securely.
Starlight Ceiling is a trading style of Stretcharama Ltd, registered in England and Wales under company number 17170175.
This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, submit an enquiry or use our starlight ceiling design and installation services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect personal information when you contact us, complete an enquiry form, request a quotation or arrange starlight ceiling installation services.
Depending on the nature of your enquiry or project, this information may include:
- Full name
- Email address
- Telephone number
- Residential or business address
- Property location and postcode
- Business or organisation name
- Details of your starlight ceiling requirements
- Room dimensions and ceiling measurements
- Preferred ceiling designs, finishes and lighting effects
- Information about existing ceilings and electrical installations
- Project budgets and timescales
- Site photographs, drawings and plans
- Property access and installation requirements
- Details of your enquiry or booking
- Correspondence relating to your project
- Billing and payment information
- Technical information, including IP addresses, browser details and website usage data
We may also receive relevant project information from architects, interior designers, building contractors, property developers, facilities managers and other organisations authorised to arrange starlight ceiling installation services.
We only collect personal information that is relevant to responding to enquiries, preparing quotations and providing our services.
2. How We Use Your Information
Starlight Ceiling may use your personal information to:
- Respond to enquiries and quotation requests
- Discuss starlight ceiling design and installation requirements
- Prepare quotations and project proposals
- Arrange site visits, surveys and measurements
- Assess existing ceiling conditions and installation requirements
- Discuss fibre optic lighting, LED lighting and ceiling design options
- Coordinate starlight ceiling installation projects
- Arrange materials, equipment and deliveries
- Schedule installation appointments
- Communicate with customers about project progress
- Manage customer accounts, bookings and payments
- Provide customer support and respond to service enquiries
- Arrange maintenance or remedial work where applicable
- Maintain project and installation records
- Improve our website and services
- Comply with legal, contractual and regulatory requirements
- Send marketing communications where permitted by law
We do not sell your personal information to third parties.
3. Legal Basis for Processing Personal Information
Under the UK GDPR, we must have a lawful basis for collecting and processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contractual Necessity
We process personal information where necessary to enter into or fulfil a contract with you.
This may include preparing quotations, arranging installations, communicating about projects and processing payments.
Legitimate Interests
We may process personal information to respond to enquiries, manage customer relationships, coordinate installation projects and operate our business.
We only rely on legitimate interests where these do not override your rights and freedoms.
Legal Obligations
We may process information to comply with applicable tax, accounting, health and safety, consumer protection and other legal requirements.
Consent
We may rely on your consent for certain activities, such as optional marketing communications or non-essential website cookies.
Where consent is used, you can withdraw it at any time.
Certain information, including your contact details and installation address, may be necessary to provide a quotation or arrange our services.
Without this information, we may be unable to fulfil your request.
4. Sharing Your Information
We may share personal information with trusted third parties where necessary to provide our services or comply with legal obligations.
These may include:
- Starlight ceiling installation contractors
- Fibre optic and LED lighting suppliers
- Ceiling material manufacturers and suppliers
- Building and refurbishment contractors
- Architects and interior designers involved in a project
- Electrical and lighting installation specialists
- Site surveyors and technical consultants
- Delivery and transport providers
- Access equipment and scaffolding providers
- Website hosting and IT service providers
- Customer management and communication platforms
- Payment processing providers
- Accountants and professional advisers
- Regulatory authorities where required by law
For example, we may share relevant contact details, property locations, ceiling measurements and lighting specifications with contractors or suppliers involved in completing your project.
We only share personal information where there is an appropriate lawful basis and a legitimate reason to do so.
Where third parties process personal information on our behalf, we require appropriate contractual and data protection safeguards.
5. Project Photographs and Installation Records
As part of our starlight ceiling installation services, we may collect photographs, measurements, drawings and other information relating to a property or installation project.
This information may be used to:
- Assess the existing ceiling and installation requirements
- Prepare quotations and technical specifications
- Plan starlight ceiling designs and lighting layouts
- Coordinate installation work
- Document completed installations
- Manage maintenance, warranty or remedial enquiries
- Maintain records of work carried out
Project photographs may occasionally contain personal information, such as identifiable individuals, addresses or personal belongings.
Where photographs contain personal information, we handle them in accordance with applicable data protection requirements.
We will obtain appropriate permission before using identifiable customer photographs or other personal information for promotional purposes where required by law.
6. How We Protect Your Information
Starlight Ceiling takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include:
- Secure storage of customer and project records
- Password protection and access controls
- Restricted access to personal information
- Secure electronic communication and data transfer
- Appropriate IT security procedures
- Confidentiality obligations for relevant personnel and service providers
Access to personal information is limited to individuals who require it for legitimate business or legal purposes.
Although we take precautions to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Retention periods depend on the type of information and the reason it is held.
For example:
- Enquiry Information: May be retained for a reasonable period to respond to enquiries and manage follow-up communications.
- Customer and Contract Records: May be retained for the duration of a project and an appropriate period afterwards to manage contractual responsibilities.
- Installation Records: May be retained to support warranties, maintenance and future installation enquiries.
- Project Photographs and Drawings: May be retained where necessary for project documentation, technical records or legitimate business purposes.
- Financial and Accounting Records: May be retained for six years or longer where required by law.
- Marketing Information: May be retained until you unsubscribe or withdraw consent, where consent applies.
Some records may need to be retained for longer where required for legal claims, contractual disputes or other lawful purposes.
When personal information is no longer required, we securely delete or anonymise it.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, monitor performance and understand how visitors use our services.
Cookies are small text files stored on your device when you visit a website.
The types of cookies we may use include:
- Essential Cookies: Required for the website to function correctly.
- Analytics Cookies: Help us understand website traffic and visitor behaviour.
- Functional Cookies: Remember preferences and improve website usability.
- Marketing Cookies: Support advertising activities and measure campaign performance.
Where required by law, we obtain consent before placing non-essential cookies on your device.
You can manage your cookie preferences through your browser settings or any cookie controls available on our website.
9. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information.
These include:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of personal information in certain circumstances.
- Right to Restrict Processing: Ask us to limit how your personal information is processed.
- Right to Data Portability: Request the transfer of certain personal information to another organisation.
- Right to Object: Object to certain processing activities, including direct marketing.
- Right to Withdraw Consent: Withdraw consent where we rely on it as the lawful basis for processing.
These rights are subject to applicable legal conditions and exemptions.
Some financial, contractual and installation records may need to be retained even where a deletion request has been made.
To exercise your rights, please contact us using the contact details provided on our website.
We will respond to valid requests within the timeframes required by applicable data protection legislation.
10. Marketing Communications
We may contact you with information about our starlight ceiling installation services, related products or relevant business updates where permitted by law.
Marketing communications may be sent by email, telephone or other appropriate channels.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications relating to your enquiry, installation or existing services.
11. Third-Party Websites
Our website may contain links to external websites operated by third parties.
Starlight Ceiling is not responsible for the privacy practices, security or content of these websites.
We recommend reviewing the privacy policies of external websites before providing personal information.
12. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with UK data protection legislation.
These may include UK adequacy regulations or approved contractual arrangements.
You can contact us to request further information about applicable international data transfer safeguards.
13. Children’s Privacy
Our starlight ceiling installation services are intended for homeowners, businesses, property developers, architects, interior designers and other individuals or organisations arranging installation projects.
Our website and enquiry services are intended for adults.
We do not knowingly collect personal information directly from children through our website.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete it unless retention is legally required.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, services or legal requirements.
Any updates will be published on this page.
We recommend reviewing this policy occasionally to remain informed about how we handle your personal information.
15. Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us using the contact details provided on our website.
Starlight Ceiling
A trading style of Stretcharama Ltd
Registered in England and Wales
Company Number: 17170175
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
We encourage you to contact us first so that we can address any concerns directly.